Refund Policy

His Word Business Support Services Inc.

Last updated: September 1, 2026

This Refund Policy explains how His Word Business Support Services Inc. (“His Word,” “we,” “us,” or “our”) handles fees, deposits, and cancellations for our offshore staffing and business support services. It applies alongside, and does not replace, the specific commercial terms confirmed in writing for your engagement.

1. Service Fees Are Generally Non-Refundable

Once a team member has been recruited, onboarded, or has begun work on your account, the associated recruitment and service fees for that period are non-refundable. This reflects the cost already incurred in sourcing, training, and staffing the role on your behalf, regardless of how much of the engagement period you personally made use of.

2. Minimum Commitment Engagements

Some engagements require a minimum commitment period, confirmed in writing before the engagement starts. Fees for a minimum-commitment engagement continue to apply for the full committed period even if you choose to end the engagement early, except where ending early is due to His Word’s failure to meet the agreed scope of work.

3. Cancellation Notice

Engagements may be cancelled by either party with at least 30 days’ written notice by email, unless a different notice period is agreed in your specific service agreement. You remain responsible for payment of all fees for work performed, or committed to, up to and including the cancellation date.

4. Account Transfers

Where a cancellation includes transferring an active engagement to another provider, a transfer fee may apply, as confirmed in your service agreement. This fee is separate from, and in addition to, any outstanding fees or the standard notice period.

5. Overdue Payments

Invoices not settled within the period stated on the invoice may incur a late payment or administration fee, as set out in your service agreement. Continued non-payment may result in suspension of services until the account is brought current.

6. Errors and Third-Party Costs

You are responsible for any additional costs incurred as a result of an error or instruction on your part, or on the part of a third party you have authorised. His Word does not refund fees or costs arising from such errors or omissions.

7. Discretionary Refunds

Outside of the circumstances above, His Word may, at its sole discretion, issue a refund or credit in exceptional circumstances. Any such refund does not create an ongoing obligation to issue similar refunds in future, and our decision on a specific request is final.

8. How Refund Terms Are Finalised

The specific payment schedule, minimum commitment (if any), notice period, and any transfer or late fees for your engagement are confirmed in your written service agreement before work begins. Where this Policy and your service agreement differ, your service agreement governs.

9. Contact Us

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.