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Customer Service Specialist

Full-timeOffice-basedAngeles City / ClarkAU / UK / US shifts
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About the role

You'll be the first point of contact for our clients' customers across phone, email, chat, video, and social – resolving issues quickly, keeping records accurate, and flagging patterns so the service keeps improving. Accounts include moving and logistics and other service businesses, and some roles blend in sales conversations.

What you'll do

  • Handle inbound and outbound customer interactions by phone, chat, email, video, and social media
  • Answer questions on products, services, orders, bookings, billing, and account concerns
  • Resolve issues and complaints by identifying the problem, researching solutions, and giving accurate information
  • Recommend suitable products or services based on customer needs
  • Document every interaction in the CRM or ticketing system and keep records current
  • Follow up on pending requests and escalate complex issues to the right team
  • Identify recurring issues and suggest improvements to management
  • Meet response-time, resolution-rate, and customer-satisfaction targets
  • Help onboard and train new agents when required
  • Maintain professionalism, confidentiality, and a positive brand image in every interaction

What we're looking for

  • 1+ year in customer service, contact centre, customer success, or another client-facing role (voice or non-voice)
  • Excellent spoken and written English
  • Strong active listening, empathy, and problem-solving
  • Experience with CRM or support tools such as Zendesk, HubSpot, or Freshdesk
  • Able to handle multiple enquiries across channels with attention to detail
  • Sales background is a plus for blended accounts
  • Positive, team-oriented, and able to work with minimal supervision
  • Associate or bachelor's degree preferred

Working setup

Full-time and onsite at our Angeles City or Clark office, on shifting schedules aligned with the client's time zone (AU, UK, US, including Hawaii coverage).

Why His Word

  • Growth – structured onboarding and real client work from day one, with managers you can actually reach.
  • Balance – flexible arrangements built around real life, with clear expectations.
  • Culture – a collaborative, growth-minded team built on Christian values.

Apply for this role

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