A trained His Word travel team runs your booking desk: flights, hotels, venues and last-minute changes, inside your own systems. Your clients get fast, accurate answers, and you keep the relationship.
Every request runs the same chain: check availability, quote, hold, chase approval, confirm, amend, document. When that chain sits with one or two busy people, things slip.
A provisional room block lapses because nobody chased the client for approval before the option date.
An extra room, a cancelled flight or a date shift lands after hours, and the answer waits until morning.
Enquiries jump for a few months a year, and seasonal hires need training just in time to leave.
Your specialists learn how you work before they touch a live booking, then follow it every time.
Time-sensitive, detail-heavy work where one wrong date costs money. This is the work the team is trained for.
Your team is set up on your own accounts and permissions. Nothing moves to a new system.
Your clients get fast, accurate travel and event support, with every booking tracked, confirmed and documented. You keep the client relationship and every commercial decision.
Keep advisors on clients and sales while the team handles fulfilment and changes.
Sourcing, proposals, holds and rooming lists handled to your deadlines.
Fast, documented placements when a request can’t wait until morning.
Policy-compliant bookings and clean records without adding headcount.
We walk through your booking flow, suppliers, rates and approval rules, and agree what the team handles and what comes to you.
We select your specialists and their backup, set them up in your systems, and run practice bookings before go-live.
The desk works your hours, hands over open holds and pending confirmations, and a His Word lead checks quality.
Yes. We match specialists to the systems you use, whether that’s Galileo, Sabre, Amadeus or Travelport, and train them on your own setup, suppliers and rules before they take live bookings.
You decide. The team can reply in your name from your inbox and CRM, or prepare everything for your account managers to send. Client relationships and commercial decisions stay with you.
Yes. Shifts are set around your clients’ hours, so late changes and urgent accommodation requests are picked up instead of waiting for the next morning.
Your team works only inside your systems, on accounts you control, with access set per person. Card details are handled the way your policy requires, and access is removed the day someone leaves your account.
Tell us ahead of your busy months and we’ll add trained specialists to the account, so the desk scales up without you recruiting and training seasonal staff.
It starts with a discovery call. We scope the role, shortlist trained candidates and set them up on your systems. Timing depends on how many specialists you need.
A 30-minute call to walk through your booking flow, your busiest periods and what the team would take on first.
