How quickly can a role start?
Timelines depend on the role and how specific the skill requirement is. Straightforward admin and support roles move faster than specialised CRM or media buying roles. We give you a realistic timeline during scoping rather than a standard promise.
Who employs the team member?
His Word does. Recruitment, contracts, payroll, statutory requirements, equipment, and workspace sit with us. You direct the work; we handle the employment relationship and day-to-day management.
What hours can be covered?
Extended-hours and around-the-clock arrangements are available. We confirm the coverage window during scoping so it matches your customers, not just your office hours.
What happens if someone is absent or leaves?
Every role is documented and has a trained backup, so a single absence does not stall your operation. If someone leaves, replacement and re-onboarding are our responsibility.
Do we work in our own tools?
Yes. Your team member works inside the systems you already use — your CRM, helpdesk, reservation platform, project tool, and communication channels. No system changes required.
How is quality managed?
His Word runs supervision, attendance tracking, performance reviews, and quality checks against the scope you approved. You see reporting on the cadence you want.
Can we start with one person?
Most clients do. We recommend the smallest team that solves the problem, then scale once the role has proven itself.
How does pricing work?
Pricing depends on the role, skill level, and coverage required. We quote against the scoped role rather than a generic rate card, and confirm terms in writing before anything starts.
